tag:status.ui.com,2005:/historyUbiquiti System Status - Incident History2024-03-19T02:30:37ZUbiquiti Systemtag:status.ui.com,2005:Incident/199983592024-02-16T12:05:21Z2024-02-16T12:05:21ZRemote Management Partial Outage<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>12:05</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>11:15</var> UTC</small><br><strong>Monitoring</strong> - We are continuing to monitor for any further issues</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>08:59</var> UTC</small><br><strong>Investigating</strong> - We are aware that some users are unable to access their UniFi Console through unifi.ui.com. Our team is prioritizing a fix to be applied as soon as possible.</p>tag:status.ui.com,2005:Incident/198790302024-01-31T21:30:31Z2024-01-31T21:30:31ZRemote Management Partial Outage<p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>21:30</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>20:40</var> UTC</small><br><strong>Investigating</strong> - We are aware that some users are unable to access their UniFi Console through unifi.ui.com. Our team is prioritizing a fix to be applied as soon as possible.</p>tag:status.ui.com,2005:Incident/198361002024-01-26T11:28:23Z2024-01-26T11:28:23ZUniFi Network application inaccessible<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>11:28</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>09:49</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>09:01</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>08:46</var> UTC</small><br><strong>Investigating</strong> - UniFi Network application on a small number of Official UniFi Hosting instances is currently inaccessible.</p>tag:status.ui.com,2005:Incident/194890292023-12-20T14:10:48Z2023-12-20T14:10:48ZRemote Access and UI Account Service Degraded Performance<p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>14:10</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>13:09</var> UTC</small><br><strong>Investigating</strong> - We are aware of a degraded performance and are investigating with the highest priority.</p>tag:status.ui.com,2005:Incident/185392482023-09-19T06:40:57Z2023-09-19T06:40:57ZPartial Remote Management Service Outage<p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>06:40</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>06:38</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>21:15</var> UTC</small><br><strong>Investigating</strong> - We are continuing to investigate and will provide an update as soon as possible.</p>tag:status.ui.com,2005:Incident/185378292023-09-18T20:24:07Z2023-09-18T20:24:07ZRemote Management Service Outage<p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>20:24</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>20:23</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>18:56</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating and will provide an update as soon as possible.</p>tag:status.ui.com,2005:Incident/173257712023-05-23T09:44:38Z2023-05-23T09:44:38Z[Scheduled] Account Management Maintenance<p><small>May <var data-var='date'>23</var>, <var data-var='time'>09:44</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>23</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>22</var>, <var data-var='time'>06:56</var> UTC</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>May <var data-var='date'>22</var>, <var data-var='time'>06:50</var> UTC</small><br><strong>Scheduled</strong> - Our UI Account service will undergo a brief maintenance on May 23 at 7:00 UTC. We expect this to last for 3 hours, during which remote management will be unavailable. Thank you for your patience.</p>tag:status.ui.com,2005:Incident/169559232023-04-24T21:16:03Z2023-04-24T21:16:03ZRemote Access and UI Account Service Outage<p><small>Apr <var data-var='date'>24</var>, <var data-var='time'>21:16</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>24</var>, <var data-var='time'>21:11</var> UTC</small><br><strong>Monitoring</strong> - Our services are once again operational and we are continuing to monitor for any lingering effects.</p><p><small>Apr <var data-var='date'>24</var>, <var data-var='time'>20:32</var> UTC</small><br><strong>Investigating</strong> - We are aware of an outage and are investigating with the highest priority. We appreciate your patience and hope to get systems online as soon as possible.</p>tag:status.ui.com,2005:Incident/169229222023-04-20T18:31:09Z2023-04-20T18:31:09ZAmpliFi Remote Access Connectivity Issues<p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>18:31</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>18:13</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>17:23</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>17:21</var> UTC</small><br><strong>Investigating</strong> - An issue has been identified where some users may be unable to connect remotely to their devices or use AmpliFi Teleport service. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working to restore service as quickly as possible.</p>tag:status.ui.com,2005:Incident/168603512023-04-14T07:16:18Z2023-04-14T07:16:18Z[Scheduled] Account Management Maintenance<p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>07:16</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>05:29</var> UTC</small><br><strong>Scheduled</strong> - Our UI Account service will undergo a brief maintenance on April 14 at 7:00AM UTC. We expect this to last for 15 minutes, during which remote management will be unavailable. Thank you for your patience.</p>tag:status.ui.com,2005:Incident/159927892023-02-01T15:16:25Z2023-02-01T15:16:25ZTeleport VPN partial outage<p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>15:16</var> UTC</small><br><strong>Resolved</strong> - An issue has been fixed where some users could not connect to their consoles via Teleport VPN.<br />Please make sure to update your WifiMan mobile applications to the latest versions (iOS 0.21.2 or newer / Android 1.17.5 or newer).</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>06:28</var> UTC</small><br><strong>Investigating</strong> - An issue has been identified where some users may be unable to connect to their consoles via Teleport VPN. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working to restore service as quickly as possible.</p>tag:status.ui.com,2005:Incident/159392802023-01-26T08:13:46Z2023-01-26T08:13:46Z[Scheduled] UniFi Talk Maintenance<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>08:13</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>06:28</var> UTC</small><br><strong>Scheduled</strong> - We are performing scheduled maintenance that prevent some parts of the UniFi Talk application interface from loading between 07:00 UTC January 26th and 08:00 UTC January 26th. UniFi Talk phones, service, and telephony are not impacted and will remain fully operational.</p>tag:status.ui.com,2005:Incident/145111082022-12-06T23:29:11Z2022-12-06T23:29:11ZUISP Cloud portal and UniFi Cloud portal partial outage<p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>23:29</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>17:30</var> UTC</small><br><strong>Monitoring</strong> - Upstream service is recovering and we are monitoring the results.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>17:17</var> UTC</small><br><strong>Identified</strong> - UISP Cloud portal and UniFi Cloud portal functionality is severely limited due to a major outage at one of our upstream service providers. Existing cloud consoles are operational.</p>tag:status.ui.com,2005:Incident/131317092022-11-15T23:04:21Z2022-11-15T23:04:21ZCreating new UniFi Cloud instances is disabled<p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>23:04</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>17:32</var> UTC</small><br><strong>Monitoring</strong> - We have re-enabled provisioning of new UniFi Cloud instances with new monitoring in place to alert us in case of problems with cloud access registration.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>13:45</var> UTC</small><br><strong>Investigating</strong> - We have disabled creating new UniFi Cloud instances while we investigate an issue that prevents new instances from registering with the cloud access service.</p>tag:status.ui.com,2005:Incident/125867792022-10-24T16:03:16Z2022-10-24T16:03:16ZMaintenance - Portal Upgrade<p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>16:03</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>09:49</var> UTC</small><br><strong>Identified</strong> - We're Performing Scheduled Maintenance<br />Please allow us several hours to upgrade the platform and enable new features. Thanks for your patience!</p>tag:status.ui.com,2005:Incident/113162512022-09-29T20:35:08Z2022-09-29T20:35:08ZCannot create new UISP Cloud instances<p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>20:35</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>19:42</var> UTC</small><br><strong>Update</strong> - New UISP Cloud Consoles are now available in America, Asia and Australia. Europe is still in progress.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>18:55</var> UTC</small><br><strong>Update</strong> - New UISP Cloud Consoles are now available in the Americas. Other parts of the world are in progress.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>17:29</var> UTC</small><br><strong>Identified</strong> - It is currently not possible to create new UISP Cloud consoles. The root cause has been identified and we are working on a fix.</p>tag:status.ui.com,2005:Incident/113028052022-09-28T21:12:25Z2022-09-28T21:12:25ZRemote Access Connectivity Issues<p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>21:12</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>20:07</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>20:05</var> UTC</small><br><strong>Monitoring</strong> - We have managed to identify and fix the root cause of the outage. There is still a small group of affected users, however we expect this to completely resolve within the next few hours.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>18:58</var> UTC</small><br><strong>Update</strong> - An issue has been identified where voicemail and call transcriptions may fail. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working to restore service as quickly as possible.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>18:01</var> UTC</small><br><strong>Investigating</strong> - An issue has been identified where some users may be unable to connect remotely to their devices. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working to restore service as quickly as possible.</p>tag:status.ui.com,2005:Incident/102163642022-06-10T11:53:16Z2022-06-10T11:53:16Zuisp.com is inaccessible<p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>11:53</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>10:18</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>10:09</var> UTC</small><br><strong>Investigating</strong> - Website https://uisp.com is inaccessible. Existing cloud consoles are not affected. We are investigating the issue.</p>tag:status.ui.com,2005:Incident/97313182022-04-07T16:16:35Z2022-04-07T16:16:35ZRemote Access Connectivity Issues<p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>16:16</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>15:19</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>15:12</var> UTC</small><br><strong>Investigating</strong> - An issue has been identified where some users may be unable to connect remotely to their devices. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working to restore service as quickly as possible.</p>tag:status.ui.com,2005:Incident/94262102022-02-28T13:27:28Z2022-02-28T13:27:28ZRemote Access Connectivity Issues<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>13:27</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>12:34</var> UTC</small><br><strong>Monitoring</strong> - Service has been restored and we are monitoring the results.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>10:40</var> UTC</small><br><strong>Investigating</strong> - An issue has been identified where users may not be able to connect remotely to devices via unifi.ui.com or through the UniFi mobile apps.<br />Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working to restore service as quickly as possible.</p>tag:status.ui.com,2005:Incident/91742282022-01-27T09:11:21Z2022-01-27T09:11:21ZRemote Access Connectivity Issues<p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>09:11</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>08:20</var> UTC</small><br><strong>Monitoring</strong> - Service has been fully restored and we are monitoring the results.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>07:45</var> UTC</small><br><strong>Identified</strong> - An issue has been identified where users may not be able to connect remotely to devices via unifi.ui.com or through the UniFi mobile apps.<br />Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working to restore service as quickly as possible.</p>tag:status.ui.com,2005:Incident/88961742021-12-20T17:20:56Z2021-12-20T17:20:56ZCannot create new UISP Cloud Consoles<p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>17:20</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>15:45</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.ui.com,2005:Incident/88563222021-12-17T23:55:25Z2021-12-17T23:55:25ZPartial Outage<p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>23:55</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>23:42</var> UTC</small><br><strong>Update</strong> - Remote access has been restored. We will continue monitoring the situation to verify that there are no residual impacts.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>19:55</var> UTC</small><br><strong>Update</strong> - Remote access is gradually being restored. We are working on ways to reduce AWS dependencies to improve resiliency performance in case of a similar future event</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>14:25</var> UTC</small><br><strong>Monitoring</strong> - Service has been partially restored, though some users may still experience connection issues. We are working diligently and expect this to be resolved soon. We will continue to monitor and provide updates.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>10:46</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue. We are working diligently and expect this to be resolved soon.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>19:40</var> UTC</small><br><strong>Update</strong> - We’ve identified the current AWS service availability issues as a potential cause of the connectivity issues. Our team is closely monitoring the situation and continuing to investigate.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>16:17</var> UTC</small><br><strong>Identified</strong> - We’ve identified the current AWS service availability issues as a potential cause of the connectivity issues. Our team is closely monitoring the situation and continuing to investigate.</p>tag:status.ui.com,2005:Incident/88751742021-12-17T21:28:00Z2021-12-17T21:28:00ZUniFi Talk Cloud Partial Outage<p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>21:28</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>20:13</var> UTC</small><br><strong>Monitoring</strong> - We have restored service and will continue to monitor and provide updates.</p><p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>17:05</var> UTC</small><br><strong>Investigating</strong> - We have identified an issue with a third party service that may prevent some users from making or receiving calls. Some pages of the Talk application may also be inaccessible. We are working diligently to restore service.</p>tag:status.ui.com,2005:Incident/87829982021-12-07T22:21:27Z2021-12-07T22:21:27ZCannot create new UISP Cloud Consoles<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>22:21</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>21:55</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>17:07</var> UTC</small><br><strong>Investigating</strong> - It is currently not possible to create new UISP Cloud Consoles. Existing consoles are not affected.</p>